Returns & Refund Policy

Last updated: 30 October 2026

At Montaly London, your satisfaction is important to us. We want you to feel confident when shopping with us. If something isn't quite right with your order, we're here to help.

1. Return Eligibility

You have the right to return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused, unworn and unwashed.

• Be in their original condition.

• Have all original tags and packaging where applicable.

• Be accompanied by proof of purchase.

For hygiene reasons, certain items may not be eligible for return where permitted by law.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: Infomontaly@gmail.com

Please include your order number and a brief description of the reason for your return.

Our team will provide you with the necessary return instructions and details.

Please do not send items back without contacting us first.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless otherwise required by law.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs of the issue so we can investigate and arrange an appropriate solution.

We will resolve the issue in accordance with your statutory consumer rights.

5. Exchanges

If you would like a different size or colour, please contact our customer support team.

Exchanges are subject to product availability. If an exchange is not possible, we can advise you on the available alternatives.

6. Return Shipping

Customers are responsible for return shipping costs for unwanted items or changes of mind, unless otherwise stated or required by law.

If an item is faulty, damaged or incorrectly supplied, we will cover reasonable return costs in accordance with applicable consumer law.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

Under the Consumer Contracts Regulations 2013, eligible online purchases generally carry a 14-day cancellation period from the day after receiving the goods.

Your rights under the Consumer Rights Act 2015 also remain unaffected.

8. Contact Us

If you have any questions about returns or refunds, please get in touch with us.

Montaly London
Email: Infomontaly@gmail.com
Website: https://montalylondon.com

We're always happy to help.